Link: The Health Care Blog: Judging personal health records by their usefulness.
Technology people are vehicles of change for others. They are the ones that create solutions for the problems of others using technology as the vehicle of change. Often though, they truly don't understand the problems faced by those that will benefit from the change. They don't understand the business. They only understand the vehicle, made from requirements, that many business professionals are unable to fully explain or sometimes understand.
So that raises the question...what is the benefit? What is the problem? How will this tech solution improve the status quo? What is the ROI? Every proposed solution should start with these questions, but most often they don't.
The murky waters of current efforts in EHR/PHRs were built on a foundation of generic requirements and lofty objectives to improve patient care. But these objectives are too obscure to really measure benefit and ROI on investments. We need to get to the heart of the matter. How will electronic health records improve care?
It starts with an improvement in workflow and efficiency. When considering migration from paper-based health records to electronic ones, its usefulness must be considered. Which stakeholders benefit? The providers? The patient? The insurer? It's often not clear.
With all the existing organizations (both public and private) working to establish the technical aspects of health data exchange and record creation, care of the patient may be lost.
What does the patient want? What does the caregiver want and how will this solution improve the status quo? How will electronic health records improve health?
- It's not the technology. It's how technology is used - the human element, and effective use of technology, my friends, requires a significant change in culture.
- Culture change is predicated on the ability and desire to change the way things are done.
- In today's litigation-centric world, changing the way care is provided is a scary proposition for many healthcare professionals. Perhaps this explains why healthcare lags behind other industries in effective use of enabling technology.
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